Hotel FAQ  
 

Making a Reservation

How do I reserve my hotel room?
Our reservation process is very simple. After you fill in the fields marked in bold on the Search Form, click the Browse All Hotels button or the Search Available Hotels button. A list of hotels will appear on the left side of the screen. For more information, click the hotel's name or the Info button below the name. When you select your hotel click the Prices and Availability button to see if the hotel is available on your dates, and what rate types are available.

  • After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the center of the screen, then clicking on the "Book It" button on the right side of the screen.
  • After you have selected your desired room type, you will be taken to a "Discover France Secure Reservation Request" form. Then you will need to review the "Reservation Information" and fill in the blanks on the "Customer Information" section. Be sure your name and email address are spelled correctly.
  • The "Special Requests" part of the "Customer Information" section will allow you to request special amenities or other specific needs from the hotel. If you select "Send request directly to hotel," your request will be forwarded directly to the hotel. The hotel WILL NOT respond to the request, but it will appear on your reservation. If you select "Send request to Travel Agent, " your request will be forwarded to a Discover France travel specialist prior to making this reservation with the hotel. If further correspondence is necessary prior to confirming the reservation, a travel specialist will reply back to you via email within 24 hours.
  • After you fill out all of the needed information, press the "Submit Reservation" button. [top of page]

When do I have to include my credit card number?
In some cases you will be required to submit a credit card number at the time of booking. The majority of the hotels will not hold rooms without a credit card number. Your credit card will not be charged until you check out of the hotel unless the type of room you selected states that a deposit is required. We recommend using a credit card to guarantee your reservation. [top of page]

Is it safe to use my credit card?
Yes. Discover France takes this matter very seriously. To ensure your security, Discover France utilizes SSL ("Secure Socket Layer") technology, which encrypts the credit card number before sending it from your computer to the booking center. [top of page]

What credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed in the Info section of the hotel description. [top of page]

My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities:

  • Your card type is not accepted at the hotel.
  • The card expiration date precedes the reservation date.
  • You have reached your credit limit.
  • There is a computer error. [top of page]

What is the cost for using Discover France's service?
There is NO CHARGE or service fee to use Discover France's hotel reservation service or search engine. [top of page]

Are taxes included in the rate?
Taxes and miscellaneous charges are NOT included in the room rate. The tax rate at the hotel is listed in the Info section of the hotel description. [top of page]

Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
The hotel staff will do their best to accommodate special requests. We cannot guarantee room location because it is subject to availability. [top of page]

Is the room rate per person or per night?
The quoted room rate is per room per night. The rate will reflect the number of persons you entered on the Search Form. It is for one person if you selected one person and it's for two people if you selected two people. [top of page]

What about the special discounts?
Most of the participating hotels offer "Special Internet Rates" or "Featured Rates" to our users. These rates offer substantial savings but are subject to availability and may carry certain restrictions. In general, quoted rates do not include taxes and may vary due to seasonal changes or special events. Due to the nature of the hotel industry, rates and applicable discounts are constantly changing. [top of page]

I should receive a discounted rate. How do I get this?
The rates displayed are the only rates available to Discover France for reservations. These rates may include government, corporate, or senior discounts. If a rate is marked "ID REQ," you may need special documentation at check-in to confirm you are qualified to receive that rate. [top of page]

Is there a waiting list for sold out hotels?
In certain instances, Discover France can make reservations at sold out hotels. Often hotels identified as "Special Internet Rates" or "Featured Rates" are providing sold out availability. If you want to be placed on a waiting list, you will need to contact the hotel directly. [top of page]

Confirming a Reservation

When I submit my reservation, where does my request go?
All reservation requests will result in a new screen showing an Itinerary Number which should be kept and used with any future correspondence with Discover France. Additionally, all reservations will be followed up within 24 hours with an email using the same Itinerary Number and, if available, a confirmation number. Some hotels do not confirm reservations immediately (most foreign and some domestic). In this case, the email you receive from Discover France will not contain a confirmation number; however it will contain an Itinerary Number. Your reservation IS NOT confirmed until you receive a confirmation number from us. When we receive the confirmation number, it will be emailed to you. [top of page]

How long will it take Discover France to respond to my reservation request?
All reservation requests will result in a new screen showing an Itinerary Number which should be kept and used with any future correspondence with Discover France. Additionally, all reservations will be followed up with an email within 24 hours using the same Itinerary Number and, if available, a confirmation number. [top of page]

How do I check on my request for a hotel?
All reservation requests will result in a new screen showing an Itinerary Number which should be kept and used with any future correspondence with Discover France. Additionally, all reservations will be followed up with an email within 24 hours using the same Itinerary Number and, if available, a confirmation number. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Itinerary Number" which you will receive after you submit your booking. [top of page]

I don't have 24 hours to wait for a confirmation. What can I do?
Typically, all hotel reservations are made in real time and your confirmation should only take a few seconds. However, there can be delays. In this case, you will receive an email from us without a confirmation number. When we receive the confirmation number from the hotel, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Discover France agent for processing. While we ask for your patience for 24 hours, it usually doesn't take that long. If you cannot wait, you may need to contact the hotel directly. [top of page]

When will my reservation be at the hotel?

  • Special Internet Rates or Featured Rates:
    As these rooms are booked through a consolidator, your name will not appear at the hotel until 72 hours before your arrival date. Rest assured, the room is booked; however, the hotel just does not know that you will be the person staying in it.
  • Standard Discover France reservations identified as "Additional Rates":
    It takes a minimum of 24 hours before your reservation details reach the hotel computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet. [top of page]

Once I have made my reservation, will I receive any written confirmation from the hotel?
No. The email confirmation you receive from Discover France is all you will need. It displays your Discover France Itinerary Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy. [top of page]

Canceling a Reservation

What is the cancellation policy on my reservation?
When you are completing the Discover France Secure Hotel Reservation Form, the Cancellation Policy will be provided in red. You can also read the hotel description to determine the cancellation policy of your hotel. These policies will vary, so you must read each one carefully. The standard increments are you must cancel the room(s) by 4 or 6 p.m., or 24, 48, or 72 hours prior to your specified arrival. If you cancel before this, generally you will not be charged a penalty. Canceling after this period will result in a cancellation penalty fee. Special sold out availability reservations, identified as "Special Internet Rates" or "Featured Rates," will apply a $50.00 cancellation fee regardless of the timeframe of cancellation. [top of page]

Miscellaneous

I'm looking for a hotel in Los Angeles. Can you help me?
Our reservation agents are unable to do individual searches for clients due to our high volume of reservations. Use the Hotel Search Form to identify availability and rates at over 30,000 hotels around the world. [top of page]

Is there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport. This may be listed in the Info section of the hotel listing. There may be a charge by the hotel for this service. [top of page]

Is parking available? Free parking? Long-term parking?
Most hotels offer free parking to their guests. Long-term parking is offered at the discretion of the hotel (often in conjunction with park and fly rates). This may be listed in the Info section of the hotel description. [top of page]

What if there will be more than two adults in the room?
Most hotels allow additional adults to stay in the rooms, at a charge (usually between $5.00-$20.00 per person). Some hotels have a limit on how many people can stay in a room. This may be listed in the Info section of the hotel description. [top of page]

Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the hotel's policy. This may be listed in the Info section of the hotel description. [top of page]

Are rollaway beds/cribs available?
Most hotels offer rollaway beds and cribs (typically at a charge- $5.00-$20.00 each). Some hotels have restrictions on what room types will allow rollaway beds. This may be listed in the Info section of the hotel description. You can request these items in the Special Requests section of the Reservation Request Form. [top of page]

What are the directions to the hotel?
The location information of the hotel is sometimes listed in the Info section of the hotel description. This can identify the distance from the hotel to certain landmarks or the airport. [top of page]

Is breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts. This should be listed in the Info section of the hotel description. [top of page]

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