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    Frequently Asked Questions, Policies  
 
 


NOTICE TO CUSTOMERS: PLEASE NOTE THAT A CHARGE FROM "EUROQUEST-MUSEUMPASS" WILL APPEAR ON YOUR CREDIT CARD STATEMENT.

Are durations for the passes on consecutive days, or can I use them any day I want to?
All durations noted in the passes are consecutive days (unless noted in the Pass' description). You have the freedom to choose when to activate your pass, but once you do, you have consecutive days from that point forward. Note: a day is complete at 11:59 p.m. on any day. Therefore, don't start using a pass late at night, unless you can afford to give up that day.

Are children admitted free to museums?
Children under 18 are free at National sites and some other museums. Of the 70+ sites in the Carte Musées program, about 38 are national monuments. Some sites may require admission for children under 18, but usually you don't have to wait in line with passholders present. There is no guarantee, however.

Can I choose my own method of shipping?
Yes. We prefer to be able to track every shipment from the departure to arrival on your doorstep. This is to ensure timely and accurate delivery. Signatures will be required at delivery. EUROQUEST dba MUSEUMPASS and it's affiliates will not be held responsible for any packages lost.

IMPORTANT: Orders are generally fulfilled on the same day of ordering — between 9 a.m. to 4 p.m. Eastern Standard Time. Express orders (FEDEX) received after 2.30 p.m. EST, or orders received over the weekend or during a holiday will be processed the next business day.

Do you ship internationally?
Yes, WE SHIP ALL OVER THE WORLD for a flat $30 shipping fee charged on top of the customer's shipping selection. SELECTING NEXT BUSINESS-DAY DELIVERY FOR AN INTERNATIONAL SHIPMENT WILL NOT BE DELIVERED OVERNIGHT, BUT WILL COVER THE COST FOR INTERNATIONAL SHIPPING.

NOTE: Some passes do not require shipping. On some items, you may be able to print your own VOUCHERS and redeem them in Paris. Just select the PRINT VOUCHER option within the SHIPPING selection on the order form.

Fedex logo  Chronopost logo  USPS logo

What days are the museums open?
Mondays and Tuesdays are the most common days that a museum may be closed.  In your museum pass is a complete list of all the sites with each site's open hours, telephone number, and nearest métro stop. This will allow you to plan in advance where to visit and when in order to see the most.

What are the hours of the métro?
Approximately 5:00 a.m. to midnight daily. This applies generally to the RER and buses as well. Outside these hours, either the Noctambus or a taxi is recommended. (see Paris Métro page for more details)

How do I use my Paris Visite Pass, and is the métro easy to use?
Instructions will come with your passes indicating how to use and validate the pass. The Paris métro is very easy to use and is quite extensive, allowing visitors to get all around the city quickly. And, it is fun and often animated on the metro. Very few stations are considered unsafe, but prudence is always advised for travelers especially near popular sites as thieves and pickpockets can prey on people in crowded areas.

What forms of payment do you accept?

Credit cards accepted

Note: Pass orders are processed by Euroquest LLC dba Museumpass. Amex, Visa, MasterCard, Discover & Electronic Checks only are accepted.

What are the Purchase Terms & Conditions including refund policy?

TERMS AND CONDITIONS
All rates are per person in U.S. Dollars, valid until December 31 of the current year. Prices may vary due to fluctuation in the value of the U.S. Dollar. All pass orders are fulfilled and processed by a fulfillment house hired by EUROQUEST for this purpose.

A charge from Euroquest-Museumpass will appear on your credit card statement. All tours, transfers, and shows are operated by third party IN-COUNTRY TOUR OPERATORS that we have selected and have been working with over the years. All Excursions, Sightseeing, and Tours booked via our web sites and affiliate web sites will always generate a confirmation e-mail — and in most cases, the printing of a confirmation voucher to be redeemed in person at the Tour Departure's location. All pass orders are subject to a per-order handling charge and a non-refundable per-order processing fee. Orders received over the weekend or during a holiday will be processed the next business day.

Important: Your package will be delivered to the address indicated on your order. A signature will be required. DISCOVER FRANCE, EUROQUEST dba MUSEUMPASS and its affiliates will not be held responsible for any packages lost, once proof of delivery is provided by the shipping carrier.

Customer may elect — at their own option — to have passes sent by EXPRESS shipment. For international delivery (outside the contiguous United States) — including deliveries to Canada, Hawaii, Alaska, and Puerto Rico, you must select the "Next Business Day" option. SELECTING NEXT BUSINESS DAY DELIVERY FOR AN INTERNATIONAL SHIPMENT WILL NOT BE DELIVERED OVERNIGHT, BUT WILL COVER THE COST FOR INTERNATIONAL SHIPPING.

Depending on your purchase, the Original Passes or Printed Electronic Vouchers must be presented for admission at each attraction. All passes and Printed Electronic Vouchers are good for general admission during normal operating hours. Discover France, EuroQuest LLC and its affiliates are not responsible for lost, stolen or damaged cards. The rule applies in the event of closure of participating locations for public holidays or unforeseen events (strikes, etc.). Some black-out dates may occur. Consumer understands and agrees that the payments via Credit Card or the mailing of the form accompanied by a check or money order shall be considered a binding acceptance of EuroQuest's offer and that all sales are final.

All refunds or exchanges will be subject to a 25% restocking fee. Handling (processing and overnight fees) are non-refundable; passes and other products are not replaceable if lost or stolen. To obtain your refund or to exchange passes, please send via registered mail your EMAIL RECEIPT, a LETTER explaining the reason of your refund or exchange, your original unused and unmarked passes to the following address:

    Mass Teletech Inc.
    Attn.: EuroQuest
    1476 Massachusetts Avenue
    North Adams, MA 01247, USA

Who do I contact with other questions?
EuroQuest LLC dba MuseumPass strives to provide GREAT PRODUCTS at a LOW COST. To keep the cost down on all of our products, we do not accept phone orders. For security reasons, ALL ORDERS MUST BE FULFILLED VIA THE WEB SITE, as it is the most secure way to place credit card or Electronic Check orders. All questions are answered within the web site. To submit requests for returns or exchanges, you may correspond with us through e-mail via the FEEDBACK link on our site.

THE PHONE NUMBER BELOW SHOULD ONLY BE USED IF OUR SITE IS DOWN. Not honoring this policy will only raise the prices of our products. You will also get a faster answer by e-mail than by phone.

Click here to send an e-mail inquiry to EuroQuest-MuseumPass.

Phone: +1-201-533-2279

Correspondence:

    EuroQuest LLC dba MuseumPass
    P.O. Box 5209
    Hoboken, NJ 07030, USA
 

 
 

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